Zora by Seran

Return and Refund Policy for gnstore.pk

At gnstore.pk, we strive to provide you with a seamless online shopping experience. We understand that there may be instances where you need to return a product, and we want to make this process as straightforward as possible. Please review our Return and Refund Policy below:

1. Eligibility for Returns:

• Returns are accepted within 7 working days from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
• No Return and No Refund for on Sale items.

2. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact our customer service team immediately.
• Must provide clear video evidence of the damaged or defective product to expedite the resolution process.

3. Video Evidence for Returns:

• To assist in investigating damage or mishandling issues, customers are encouraged to record a video while opening the package.
• Additionally, customers must make a video while sending back the parcel to gnstore.pk.

4. Courier Charges for Returns:

• The company will bear the courier charges for eligible returns.

5. Return Process:

• Contact our customer service team to initiate the return process.
• Provide necessary details, including order number, product details, and reason for return.
• Await instructions on how to return the product and obtain a return authorization.

6. Refund Process:

• Refunds will be processed once the returned item is received and inspected.
• Refunds will be issued using the original payment method.

7. No Return or Refund Without Video Evidence:

• No return or refund will be accepted without proper video evidence of the opening of the package and the return shipment.

8. Exceptions:

• Certain items, such as perishable goods, personalized items, or items marked as non-returnable, may not be eligible for returns.

9. Contact Information:

• For any queries or concerns related to returns and refunds, please contact our customer service team at query@gnstore.pk.

Note: This policy is subject to change, and any updates will be reflected on our website. It is the customer's responsibility to review the policy periodically for any changes. Never receive the package if it is already opened. 

By making a purchase on gnstore.pk, you agree to abide by the terms and conditions outlined in this Return and Refund Policy. Company decision will be final and can update the changes in the policy without any advance notice. Customer is bound to check the policy time to time.